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Support - FAQ - Bug Reports - Message Forum

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the product FAQ page. Please be as specific as possible when describing the problem.

 

  1. What is the Product Name?


  2. What version of the software are you using?


  3. What operating system are you using?
    Other:

  4. If you downloaded the software from another site please enter the name of the website:

  5. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  6. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  7. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

    (note: if you have screenshots of the error, please email them to )

  8. Please provide us with the following information in case we need to contact you:
    Name:
    Phone:
    E-mail:



Known Problems
The following is a list of some known problems with our software; we are working to correct them for the next release.

Direct Mail
Sometimes an run time error occurs when stopping a mailing in progress.





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